SHIPPING POLICY

What are the shipping charges?

Orango has No or Zero shipping charges policy across INDIA only.

However, there is extra charge of INR 100/- for all COD orders across India only. This amount will be added in total payable amount for any order once user or buyer selects COD option.

• For International orders, Buyer will be charged with extra shipping cost (as per pin or zipcode) at the time of final payment from product order page.

• What is estimated Product Delivery time in India?
• Estimated delivery time across India is 4-5 days (prepaid orders), 5-7 days (Cash on delivery orders), 7-15 days (custom stitch products depending on stitching design requirement).
• For all International orders, shipping duration may differ as per country code and shipping partner. Approx. minimum time for International Orders is 7 Days.

• What are COD charges?
• COD or CASH ON DELIVERY charges are the amount payable by buyer at the time of final payment on the day of product delivery.
• COD amount of INR100/- will be added to the final bill and collected at the time of product delivery.

• Which delivery partners are you associated with?
• All orders placed on weorango are dispatched through our courier/delivery partners Via Fedex, Bluedart, DTDC, Delhivery, Indiapost, DHL, UPS, DTDC and many more. (courier partners may change depending on delivery location and business needs)

• What are the Shipping methods?
• Orango would deliver product via listed shipping and courier partners in an intact packaging to user or buyer.
• Pre-paid orders: delivery partner will drop the parcel to the user or buyer’s mentioned address. In case of non-delivery or non-receiving of item, delivery partner re-attempt product delivery for maximum three times upon discussion or confirmation from user or buyer.
• International Order: International delivery partners will drop the package at mentioned address or at post office near user or buyer’s address as a pick up option. Non-delivery of package in case of International shipping, user or buyer would be informed with all the information in order to collect package from designated pick-up booth or postal office.

• What will happen in case if I miss delivery of any product?
• Keeping in view the ease of delivery, our courier partners will make three (3) delivery attempts at the address specified by the user or user or buyer, and thereafter if the order/ package remains undelivered, our courier partners will intimate us regarding the said non-delivery.

• What if user/buyer does not receive or refuse to collect any order at the time of delivery?
• In above case, Orango will not be responsible for any refund of the amount paid by buyer for that order. Orango works on customized stitching and designing concept, it may not be suitable to return/replace/refund customized stitched product.
• In case of unstitched/readymade items and accessories, Orango team may contact buyer for more clarification before processing refund (only in case of pre-paid orders). 

• What if package goes missing or lost?
• There are several reasons why a package may get lost or becomes a delivery exception, and most of the times it is out of your control. But directing customers on what to do if a package goes missing creates peace of mind. You can do this by easily displaying contact information and directions on how to report missing or lost packages to us.

• What should I do if I miss my product delivery?
• Keeping in view the ease of delivery, our courier partners will make three (3) delivery attempts at the address specified by the user or buyer, and thereafter if the order/ package remains undelivered, our courier partners will intimate us regarding the said non-delivery.

• Can I change my delivery address or mobile number once the order has been place?
• Unfortunately, we do not have this option at our website yet. Once order is placed, our automated system would pass all the information related to user or buyer including mobile number and delivery address to shipping partners. Afterwards, it would be not possible to change any of the above information.

• Can I change or cancel my order once placed?
• Unfortunately, we do not have this option at our website yet. But “we never say never”, soon we will be including this option to serve our users better.

• What should be done if my order package seems damaged, opened or tempered?
• It is a red flag! If the package has been opened or tampered by any mean, do not accept the shipment. Please inform our Customer care team via phone on +91-8527436682 or via email at contact_us@weorango.com and we will guide further.

• Shipping Instructions:
• For all shipping restrictions, such as shipping to certain countries or PO boxes, you may visit our policy page or contact us. This is in regard to some state legislation that may prevent some products from being shipped to certain locations. Be very clear on what restrictions exist and who is impacted by them.

  What are the shipping charges?

  Orango has No or Zero shipping charges policy across INDIA only.

  However, there is extra charge of INR 100/- for all COD orders across India only. This amount will be added in total payable amount for any order once user or buyer selects COD option.

  • For International orders, Buyer will be charged with extra shipping cost (as per pin or zipcode) at the time of final payment from product order page.

   

  • What is estimated Product Delivery time in India?
  • Estimated delivery time across India is 4-5 days (prepaid orders), 5-7 days (Cash on delivery orders), 7-15 days (custom stitch products depending on stitching design requirement).
  • For all International orders, shipping duration may differ as per country code and shipping partner. Approx. minimum time for International Orders is 7 Days.
  • What are COD charges?
  • COD or CASH ON DELIVERY charges are the amount payable by buyer at the time of final payment on the day of product delivery.
  • COD amount of INR100/- will be added to the final bill and collected at the time of product delivery.
  • Which delivery partners are you associated with?
  • All orders placed on weorango are dispatched through our courier/delivery partners Via Fedex, Bluedart, DTDC, Delhivery, Indiapost, DHL, UPS, DTDC and many more. (courier partners may change depending on delivery location and business needs)
  • What are the Shipping methods?
  • Orango would deliver product via listed shipping and courier partners in an intact packaging to user or buyer.
  • Pre-paid orders: delivery partner will drop the parcel to the user or buyer’s mentioned address. In case of non-delivery or non-receiving of item, delivery partner re-attempt product delivery for maximum three times upon discussion or confirmation from user or buyer.
  • International Order: International delivery partners will drop the package at mentioned address or at post office near user or buyer’s address as a pick up option. Non-delivery of package in case of International shipping, user or buyer would be informed with all the information in order to collect package from designated pick-up booth or postal office.
  • What will happen in case if I miss delivery of any product?
  • Keeping in view the ease of delivery, our courier partners will make three (3) delivery attempts at the address specified by the user or user or buyer, and thereafter if the order/ package remains undelivered, our courier partners will intimate us regarding the said non-delivery.
  • What if user/buyer does not receive or refuse to collect any order at the time of delivery?
  • In above case, Orango will not be responsible for any refund of the amount paid by buyer for that order. Orango works on customized stitching and designing concept, it may not be suitable to return/replace/refund customized stitched product.
  • In case of unstitched/readymade items and accessories, Orango team may contact buyer for more clarification before processing refund (only in case of pre-paid orders). 
  • What if package goes missing or lost?
  • There are several reasons why a package may get lost or becomes a delivery exception, and most of the times it is out of your control. But directing customers on what to do if a package goes missing creates peace of mind. You can do this by easily displaying contact information and directions on how to report missing or lost packages to us.
  • What should I do if I miss my product delivery?
  • Keeping in view the ease of delivery, our courier partners will make three (3) delivery attempts at the address specified by the user or buyer, and thereafter if the order/ package remains undelivered, our courier partners will intimate us regarding the said non-delivery.
  • Can I change my delivery address or mobile number once the order has been place?
  • Unfortunately, we do not have this option at our website yet. Once order is placed, our automated system would pass all the information related to user or buyer including mobile number and delivery address to shipping partners. Afterwards, it would be not possible to change any of the above information.
  • Can I change or cancel my order once placed?
  • Unfortunately, we do not have this option at our website yet. But “we never say never”, soon we will be including this option to serve our users better.
  • What should be done if my order package seems damaged, opened or tempered?
  • It is a red flag! If the package has been opened or tampered by any mean, do not accept the shipment. Please inform our Customer care team via phone on +91-8527436682 or via email at contact_us@weorango.com and we will guide further.
  • Shipping Instructions:
  • For all shipping restrictions, such as shipping to certain countries or PO boxes, you may visit our policy page or contact us. This is in regard to some state legislation that may prevent some products from being shipped to certain locations. Be very clear on what restrictions exist and who is impacted by them.