What is Orango’s Cancellation Policy?

You can only cancel an order before the ‘packed’ status or as long as the cancel option is available on our App/Website/M-site. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode used or your Orango account wallet as per the selection of payment refund.

Can I modify the shipping address of my order after it has been placed?

Yes, you can modify the shipping address of your order before we have processed (packed) it, by updating it under ‘change address‘ option which is available under ‘My order’ section of our Website/M-site

How do I cancel my Order?

Go to “My Orders” section of our Website/M-site and then select the item or order you want to cancel and click ‘cancel order‘.

When will I receive my refund after cancellation?

➢ If payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 5-7 days from the time of order cancellation.

➢ If payment mode was selected Cash on Delivery, there is no amount to be refunded because you haven’t paid for your order.

➢ If payment mode was made by ‘Orango Pocket‘ balance, then refund will be instant credit.

In case of query, please contact on our support number or email us.

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